Entries by Pink News Editor
HAPPY 2019! What's in store for the new year? Our experts weigh in on expected ITSM trends for 2019, Pink's CEO - Fatima Cabral - delves into Pink's ITIL involvement throughout its history and what you can look forward with ITIL 4, and GamingWorks' Paul Wilkinson guest blogs about DevOps and leadership challenges! Scroll down to read more.
We just wrapped up Pink19 - the 23rd version of the world's largest ITSM conference! While we'll be posting our own recap of the event in the days to come, we wanted to share some of the reactions from Pink19 attendees as shared on Twitter.
And without further ado....
Troy DuMoulin has once again been voted as an HDI Top 25 leader! Every year the technical support and service management community votes for the industry’s top influencers.
And the criteria they keep in mind when they vote? According to HDI, “the winners are people who lead by example. They are practitioners and consultants. They blog. They speak at conferences and events. They tweet and share their insights on social media. They mentor us in the finer points of leadership, process improvement, and technology implementation. They provide guidance for the industry to help us all improve service delivery and advance our careers.”
Every organization has problems – some are small, some are substantial, and some snowball to become colossal. They all have the potential to diminish or devastate the delivery of business value. When these challenges happen, we often wish for a super hero to swoop in and resolve the situation. Pink Elephant has the next best thing…
At Pink Elephant, we want to make sure we tell you like it is.
Individually and collectively, our thought leaders and experts work hard throughout each year to keep you informed about the latest information and trends in the IT service management industry. 2018 has been a very active year for Pink Elephant. Our blogs have covered a wide range of topics that vary from Agile and artificial intelligence, to Change Management and DevOps, to ITIL 4 and Integrated Service Management, to Lean Leadership and Lean Kaizen, to Organizational Change Management and Problem Management and Service Strategy.
As 2018 draws to a close, let’s take a look at the five blogs that resonated with you the most.
Webinar Highlights: Mistakes, Missteps & Mistletoe – Using Relationship Management To Its Full Potential
Forget Being Naughty, It’s Time To Be BRM-Nice!
The camaraderie, goodwill, and harmony of the holiday season should be reflected in our relationships with our colleagues and business partners throughout the year. Rather than assign a business relationship management (BRM) role to a business partner (like a lot of organizations do) and then abandon them to it, embrace the concept. Give the gift of guidance to the BRM role because it’s the gift that keeps on giving.
The 2018 Insight Intelligent Technology Index report, which was recently released by Insight Enterprises Inc., assesses IT industry trends as well as the primary concerns, challenges, advantages and decisions facing IT professionals. The report is based on a survey that analyzed information from over 400 respondents who are IT professionals and responsible for at least two of the following areas:
- Management and supervision of IT systems
- Determining IT needs for their company
- Approving or selecting IT consultants.
We’ve highlighted the four key findings and what it means for IT professionals and the organizations they work for:
Webinar Highlights: Change Management – The Toughest Challenges Organizations Face & How To Overcome Them
We know that you’re all very excited to know more about ITIL 4; what’s new, and when it will be released. We know it all BUT we’re sworn to secrecy over many details, however there is already quite a lot of information we can reveal – and have!
Go above and beyond with Integrated Service Management!
Learn to go beyond just theory to achieve true business value and outcomes with Pink Elephant Executive Vice President George Spalding who delivered a high-energy and comprehensive primer during his very practical webinar: Integrated Services Management – The Essentials.