Entries by David Ratcliffe, President
Here are my slides from this morning's presentation in Lima!
Last week Axelos went public with the news that the "ITIL update" (which has been over 2 years in the works) will be called - wait for it - "ITIL 4"! I guess with the current version of ITIL being called "ITIL v3" - it didn't take a team of geniuses to come up with the name "ITIL 4". Although have you noticed the subtlety? It's not "ITIL v4" but "ITIL 4".
At Pink we've been working under NDA with Axelos for some time to help chart out what should be in this new version, and how it will be presented to the public at large. But that's not to say this is a new body of knowledge created by an elitist group. Axelos have sought input from many hundreds of people in all corners of the globe with the question "What would you like to see in an updated ITIL?"
I just got off a Board call with the other members of the Lean IT Association. Great to hear that the Lean education & certification business is growing in 2018 over 2017!
Have you got your team working and think Lean?
There's been a ton written about DevOps in the last few years. I've tried to read a lot of it and I like the premise - but I keep coming back to basic questions like:
WHY should we do DevOps, and HOW do we get started?
"WHO should be doing WHAT?"
The scope of IT Service Management (ITSM) – as we’ve known it for almost 30 years – has been increasing recently.
Not only do we still have the core processes for ITSM, but we also have some related practices and guidance to help us address ITSM in the context of the fast changing business demands we’re all experiencing today. We’re talking Lean & Agile here.
Each of these provides additional approaches and value to help ensure that IT objectives and results are what the business really needs.
But it’s not all about documented practices.
This afternoon I was doing some preparation for this year's Annual IT Service Management Leadership Forum coming up in Scottsdale in August.
If you asked a collection of Consultants to tell you what they believed their customers were struggling with, one of the most frequent replies might be something like “How to implement DevOps ...” or “How to implement Agile ...” or Lean, or ITIL, or IT governance, or cyber resilience, or whatever. Notice how each of these things are really just the “means” to something (delivering quality IT services), and not the “end”.