Entries by Brian Curry, Senior Account Manager

About the Author

 Brian Curry, Senior Account Manager

Brian Curry, Senior Account Manager

Senior Account Manager
Brian is an exceptional Pink Elephant senior account manager who enjoys sharing the unique perspective he’s gained while serving clients from diverse organizations, including both Fortune 100 and 500 companies. Over the past 12 years, Brian has applied his strategic knowledge of various ITSM frameworks, as well as his creative abilities, to apply solutions that perfectly address his client’s challenges and help them realize an ITSM transformation. His client list includes those in the financial and higher education sectors as well as various levels of government in both the United States and Canada

ITIL 4 Foundation: To Bridge or Not to Bridge…I have The Answer!

So by now you’ve heard about the change to the ITIL® framework: ITIL 4 is going live next month with a Foundation course and following that up with five advanced level books and two designations (Managing Professional and Strategic Leader).

Some of you who are already sitting at ITIL Expert (way to go!) have figured out that you need to take a bridging class – Managing Professional – to keep your equivalent distinction in place.

But what about the many, many people who have just completed their ITIL v3 Foundation certification?  What do they do?

What Kind of Training Do I Need for My Team?

So, you’ve taken the plunge and put your team/staff through ITIL Foundation…and they all passed!  That’s fantastic, it means they were engaged and likely left the course with a good understanding of the ITIL framework and end-to-end service lifecycle.

But guess what? I am willing to bet there are a number of keeners approaching you for more training.  “Boss, Foundation was great, but I need more! I want to excel at being the ABC Process Manager! We at the ServiceDesk want to improve the customer experience and need deeper knowledge!”

Where Are We?

Everyone around the table agrees, “What we’re currently doing is not good. We’re not providing value to the business. We need to CHANGE!”

Someone innocently asks, “Where should we start?”

Instantly, eight hands go up – each person has their own ideas and agendas. As the confusion grows, the transformation is deferred but the pain remains.

Sound familiar? I hear the same thing every week.