Entries in the category "Certification"

A Pink Treasure!

This week fellow Pinker Robin Hysick and I are sitting in on two of our ITSM Intermediate courses at the Winter Education Symposium here in Orlando, Florida. We have all 4 Capability courses - SOA, RCV, PPO, OSA - as well as the MAL course going in the convention centre of...

IT Governance and Employee Compliance

Last August we presented a special Symposium focused on IT Governance. One of the speakers was Lisa Welsher from Right Process. She talked about the challenges of getting people to take accountability for policies and procedures, especially when legislation such as the Sarbanes-Oxley Act is requiring organizations to do the...