Entries in the category "ITIL & Beyond"
The heart of ITSM is a beatin’ at Pink19!
The excitement ignited the moment an actual DeLorean drove on stage with Pink Elephant’s own ‘Doc’ and ‘Marty’. From that point, it was evident the 23rd Annual International IT Service Management Conference and Exhibition would be extraordinary. Where else would the latest news and developments in the IT industry be shared in such a dramatic fashion?
We’ve been very busy bees here at Pink over the last many months! You may have heard of some of what we’ve been up to in the official announcements that go out, but there’s a lot that goes on behind the scenes!
This has been a major project for the product and delivery teams over the last 9 months, and we have been working closely with AXELOS and PeopleCert to make sure that, as usual, we’re the first to reach you with new ITIL content.
So by now you’ve heard about the change to the ITIL® framework: ITIL 4 is going live next month with a Foundation course and following that up with five advanced level books and two designations (Managing Professional and Strategic Leader).
Some of you who are already sitting at ITIL Expert (way to go!) have figured out that you need to take a bridging class – Managing Professional – to keep your equivalent distinction in place.
But what about the many, many people who have just completed their ITIL v3 Foundation certification? What do they do?
Every organization has problems – some are small, some are substantial, and some snowball to become colossal. They all have the potential to diminish or devastate the delivery of business value. When these challenges happen, we often wish for a super hero to swoop in and resolve the situation. Pink Elephant has the next best thing…
From the time we first brought ITIL to North America (and the world!) more than 20 years ago, Pink Elephant has remained at the forefront of ITIL’s evolution, and the ITIL revolution!
We’re very proud to say that we were the first to recommend that the core knowledge become a certified program, way back in the late 80s, and our world-renowned experts have been providing input, authoring books and developing in-depth courses ever since.
It’s important to remember that ITIL is a body of knowledge, and it always has been.
Well, another year is fast coming to a close, and 2018 seems to have flown by on a rocket-propelled hoverboard because so many things are changing!
As has been my habit over the past few years, I like to sit down and write my reflections about the past year as well as project what I believe will be the focus in 2019.
I predict the following five trends will impact our industry in a major but positive way in the coming year:
The 2018 Insight Intelligent Technology Index report, which was recently released by Insight Enterprises Inc., assesses IT industry trends as well as the primary concerns, challenges, advantages and decisions facing IT professionals. The report is based on a survey that analyzed information from over 400 respondents who are IT professionals and responsible for at least two of the following areas:
- Management and supervision of IT systems
- Determining IT needs for their company
- Approving or selecting IT consultants.
We’ve highlighted the four key findings and what it means for IT professionals and the organizations they work for:
Shadow IT is not a new phenomenon, it has existed since technology, technical savvy and know-how left the Data Center. IT management has complained a lot about it, but generally has either not done anything about it, accepted it for what it is, or been unsuccessful in addressing it. But now it has become critical to address Shadow IT as it is, and will, continue to be a factor that is driving digital transformation in your organization.
ITIL is an amazingly well thought out service management framework that I continue to find intricacies and nuances in even though I have worked with it for almost 20 years. I have recently been exploring how to get immediate value from ITIL – if I were to choose what part of ITIL could deliver the most value with the least amount of resource investment, what would it be?
In a galaxy far, far away, Han Solo zips around planets in his Millennium Falcon. He is known as a smuggler, a scoundrel and the best pilot in the galaxy, but did you also know he is a pretty good service desk manager? Let me explain...