Entries in the category "Travel"

If you know me, you know that I travel quite a bit. But something just happened to me that has never happened before; my airline lost me.

First, a quick back story: Recently, I flew out of Phoenix to Burbank, and had quite an enjoyable flight experience (I was upgraded to first class!) – it was a short, smooth, comfortable flight on a nice early autumn day. My flight back, however, was a different story. When it was time to check in for my return flight at the end of the week my reservation was no longer active. I called the customer support line, and the customer service rep said, “according to our system you were a no-show for the flight out of Phoenix, therefore the reservation was canceled.”

Over the next few weeks and months I'm going to be out and about speaking at various industry events. Here's the list so far: May 28: Chicago, IL May 30: Boston, MA June 2: Atlanta, GA June 4: Charlotte, NC and June 5: Miami, FL Where Cherwell are producing a seminar titled: "The Science Of...

I often wonder who reads this blog. Now I know! I arrived here in San Francisco a couple of days ago and as is sometimes the case, I received a nice little "welcome pack" in my room (and Four Seasons' exclusive Iconoclast Cab is one of my favs!). See pic...

Sometimes, after being in the education & Consulting industry for over 25 years, I wonder if we still need to teach people the basics of stuff like customer service. After all, there's hundreds of books, courses, blogs and conferences dedicated to this subject. Surely everyone who needs to demonstrate good customer service...

I enjoyed talking to our customers at the opening to the 8th Annual ITSM Conference in Mexico City yesterday. The session kicked off with a short video highlighting leadership qualities demonstrated by recognizable leaders from the past and present. I can't post the video here, but I have included a...

Just been reviewing my calendar and realized I have a busy travel schedule over the next few weeks. We have 4 major Pink events in 4 different countries and I'm speaking on the subject of "ITSM Leadership" at each one. Here's the full run down .... "8th Annual ITSM Conference" in Mexico City...

I just received a copy of the e-brochure describing our next special event in Kuala Lumpur, Singapore & Hong Kong in mid-September. The hardcopy is at the printer right now and will be going out in the mail to our customer database in Asia within the next week or so. This...

Ask anyone at Pink and they'll tell you I'm the biggest stickler for making sure we never present anything where the speaker's visual aids do not match up with the handouts. Some speakers are so conscientious (I'm being generous here) that they continue working on their presentation after the deadline...

As usual, when they've got time to spare on a Sunday afternoon in Singapore - where else would a couple of geeks find themselves but in Sim Lim Square. The Tech Mall to top all Tech Malls. Somewhere on the 3rd or 4th (or was it the 5th or 6th)...

After a couple of weeks being under the weather (no H1N1 - thank goodness!) I'm back in the office today. Looking at my diary for the next few months it looks like I'll be bouncing around quite a bit, so I'd better get my immune system firing on all...