Entries in the category "Videos"

We’re SO excited about PinkFORUM18 next week! To share this excitement, we offer you a kaleidoscope of sneak peeks of some of the exciting sessions included at the event! Here are a few highlights (in no particular order) of the content-rich program:

Start your day with just a little education on one of the biggest issues we're facing in IT & business today!

A great session today! Here's the visual aids I used: ITSM_Leadership_MasterClass.pdf Also, a link to the "Why" clip from Louis CK's TV sitcom! Remember, if you really want to understand something - keep asking "Why?"

Over the past few years I have written and talked a lot about leadership in IT service management. And it's often been helpful to refer to general leadership examples elsewhere in society to illustrate such critical factors as communication, goal setting, integrity, empowerment, etc. A few years ago I led...

We're at that time of year when we have to be decisive about keynote speakers for the Annual Conference. We already have one confirmed, Sally Hogshead, who will talk on the Tuesday morning about how to get others excited about your ideas. Remember, I have blogged before about the criteria...

I enjoyed talking to our customers at the opening to the 8th Annual ITSM Conference in Mexico City yesterday. The session kicked off with a short video highlighting leadership qualities demonstrated by recognizable leaders from the past and present. I can't post the video here, but I have included a...