Entries in the category "Graham Furnis"
Webinar Highlights: Mistakes, Missteps & Mistletoe – Using Relationship Management To Its Full Potential
Forget Being Naughty, It’s Time To Be BRM-Nice!
The camaraderie, goodwill, and harmony of the holiday season should be reflected in our relationships with our colleagues and business partners throughout the year. Rather than assign a business relationship management (BRM) role to a business partner (like a lot of organizations do) and then abandon them to it, embrace the concept. Give the gift of guidance to the BRM role because it’s the gift that keeps on giving.
I find one of the biggest and most prevalent challenges to establishing a BRM capability is to look for a process in which to define your BRM activities. This is a mistake! Business Relationship Management is a practice across many processes rather than a single process in itself.
Business relationship management is a skilled role that is best positioned as a personal connector, facilitator, and leader between the business and the IT organization.