Entries in the category "Integrated Service Management"

Driving Maximum Business Value with Integrated Service Management

The ultimate goal is to enhance the delivery of business value by improving the end-to-end value chain and businesses are finding that ITIL, Agile, Lean and DevOps have all become essential tools to drive business value and high-quality customer service.

The next step in the evolution of IT service management is one of the most powerful and relevant. It takes the best of the best practices to create a fit-for-purpose approach.

Integrated Service Management addresses how ITIL, Lean, Agile, DevOps, Organizational Change Management and Business Relationship Management practices collectively enable process acceleration, increase efficiency, lower costs – and deliver business value.

Get an overview of the synergistic benefits of integrated service management with Troy DuMoulin’s three-part webinar series:

Sparking the Need for Transformation

IT has sparked the need for some powerful practices and frameworks. Some of the most common ones that departments focus on are ITIL®, Agile, Lean, DevOps, and Organizational Change – each developed for different issues prevalent in IT:

  • ITIL focuses on standardization and structure
  • Agile provides feedback and iterative approach to projects and work
  • Lean focuses on customer value and continual improvement
  • DevOps changes the culture, adapting a cross functional way of teaming and leveraging technology for automation
  • Organizational change ensures that the behavioral component of change is considered and addressed

ALL provide positive contributions – the trick is to understand "fit for purpose" and recognize that individually, these are powerful but together, they are transformational!

Great Scott! Pink19 Takes You Back to the Future!

Hop on your hoverboard or get into your DeLorean and make your way to Pink19! Learn how to use Lean, ITIL®, Agile, DevOps, Organizational Change Management, and other practices to really drive business value.

Our theme, Back To The Future, gives you a key focus on the updated ITIL best practice framework.

We have it all – ITIL (updated!), Agile, Lean, a NEW approach to DevOps, Integrated Service Management, Organizational Change Management, Design Thinking and more! There is something for everyone – strategic, tactical, operational – we’ve got you covered! In fact, this is one of the main reasons why so many organizations bring entire teams to the event!

We’ll show you how to go beyond just theory to achieve true business value and outcomes.