Entries in the category "ITIL V2 to V3"
This answer varies, but, we typically ask our customers to review our Personal Development Path and check out ITIL's Credit Profiler site. http://www.pinkelephant.com/articles/PersonalDevelopmentPaths.pdf http://www.itil-officialsite.com/itilservices/v1/map.asp
Click here to hear an interview with Gary Case & George Spalding, authors of the new ITILv3 book - "Continual Service Improvement".
This blog sets out to answer these questions: - What is ITIL V3? - How is ITIL V3 different from the previous version? - Why was a new version of ITIL necessary? - How has this new version been developed? - Who's involved in ITIL V3? - When will ITIL...