Entries in the category "ITSM Expert Team"
ITIL4 has landed!
But wait a hot second….I’m halfway to getting my ITILv3 Expert distinction! How dare they do this to me!
Does that sound like you? Are you in the middle of the ITILv3 certification scheme and now don’t know whether to march on or step back? Maybe I can help guide you on your journey.
We’ve been very busy bees here at Pink over the last many months! You may have heard of some of what we’ve been up to in the official announcements that go out, but there’s a lot that goes on behind the scenes!
This has been a major project for the product and delivery teams over the last 9 months, and we have been working closely with AXELOS and PeopleCert to make sure that, as usual, we’re the first to reach you with new ITIL content.
Troy DuMoulin has once again been voted as an HDI Top 25 leader! Every year the technical support and service management community votes for the industry’s top influencers.
And the criteria they keep in mind when they vote? According to HDI, “the winners are people who lead by example. They are practitioners and consultants. They blog. They speak at conferences and events. They tweet and share their insights on social media. They mentor us in the finer points of leadership, process improvement, and technology implementation. They provide guidance for the industry to help us all improve service delivery and advance our careers.”
SearchCIO’s Ask The Experts section is a treasure trove of wisdom and advice by IT experts on a wide variety of topics, and recently Pink’s own experts have added their own gems!
Here is what Gary Case and Charlie Miles, both principal consultants with Pink Elephant, have recently contributed to SearchCIO’s repository.