Entries in the category "Leadership"

Honesty

I'm spending a lot of time these days preparing for my half-day "ITSM Leadership MasterClass" workshop next month in Las Vegas. One area I'm learning more and more about are the positive traits that great leaders have in common. Specifically, what it is that causes us to follow a leader. ...

Hindsight v Foresight

We often talk - usually in a rather cynical way - about "the benefits of hindsight". But great leaders, really great leaders, can think through issues and connect dots to come to a very clear picture of the future - foresight. Combine this reasoning with the ability to speak eloquently...

The ITSM Universe Within

I'm reading an interesting book right now - "The Universe Within" by Neil Turok.' The book begins with an explanation of the title. The author describes how one of the greatest strengths possessed by humans is our ability "To conceive of the universe within our minds". It seems that ...

Extreme Leadership Lessons From Gregory Peck

Over the past few years I have written and talked a lot about leadership in IT service management. And it's often been helpful to refer to general leadership examples elsewhere in society to illustrate such critical factors as communication, goal setting, integrity, empowerment, etc. A few years ago I led...