Entries in the category "Leadership"
What’s The Purpose Of ITSM In Your Organization?
First things first.
That's a phrase I've heard many different people say all through my life. Usually a leader will use this phrase to focus us on the approach for a task. I even remember my grand-mother on baking day saying "First things first" as she got her huge mixing...
Honesty
I'm spending a lot of time these days preparing for my half-day "ITSM Leadership MasterClass" workshop next month in Las Vegas. One area I'm learning more and more about are the positive traits that great leaders have in common. Specifically, what it is that causes us to follow a leader.
...
Pink14: It’s Not ALL About The Internet. Or Is It?
It's just over 4 weeks until our 18th Annual International ITSM Conference & Exhibition.
I've spent the last few days getting myself just a little bit excited about the prospect of connecting with old and new friends and learning about some of the evolutionary trends affecting ITSM. Some of these trends have...
Hindsight v Foresight
We often talk - usually in a rather cynical way - about "the benefits of hindsight". But great leaders, really great leaders, can think through issues and connect dots to come to a very clear picture of the future - foresight. Combine this reasoning with the ability to speak eloquently...
My Session Materials From Today’s 9th Annual ITSM Conference in Mexico City
Today I presented "How To Justify An IT Business Alignment Project To Executive Management" at Pink's 9th Annual ITSM Conference here in Mexico City.
I began my talk by explaining how today - November 7 - is a very, very, very significant day for me, and how it is actually linked...
The 5 Most Important Leadership Qualities For ITSM
I've attached here the slides I used to support my talk at the "2nd Annual IT Service Management Leadership Forum" in Scottsdale last week.
This was a follow-up to my opening keynote session last year where I discussed 29 qualities we observe in our leaders. Since then I have presented versions...
Corporate Values & The Inspiration Wall At Pink HQ
Most organizations today can highlight some documented values they would like to be associated with. The purpose being to encourage specific behaviours in support of the organization's beliefs and goals. Often, however, these values can be identified with the best of intentions, but end up as simply a temporary rallying...
The ITSM Universe Within
I'm reading an interesting book right now - "The Universe Within" by Neil Turok.'
The book begins with an explanation of the title. The author describes how one of the greatest strengths possessed by humans is our ability "To conceive of the universe within our minds". It seems that ...
The WHATs and HOWs Of A Great IT Service Management Leader?
There are two types of leaders:
1. The Designated Leader - who has been appointed or promoted into the position.
2. The Self-Empowered Leader - who is not in a position of authority the same as A "Designated Leader", but who demonstrates many of the qualities of a good leader.
I've talked...
Extreme Leadership Lessons From Gregory Peck
Over the past few years I have written and talked a lot about leadership in IT service management. And it's often been helpful to refer to general leadership examples elsewhere in society to illustrate such critical factors as communication, goal setting, integrity, empowerment, etc.
A few years ago I led...