Entries in the category "Robin Hysick"

My ITIL 4 Journey (Moving From WHAT? To Wow!)

Like many of the readers of this blog post, I’ve been around the ITIL block for a few years now. My first official ITIL training was in 2001 and I’ve been on board ever since. I’ve lived through the ITIL v2 to ITIL v3 transformation and now I’m ready to take the plunge to ITIL 4. That is, I’m ready now to take the plunge but I must acknowledge that it has been a personal process of change to get there. To explain what I mean let me share with you my first reaction to my initial exposure and the beginning of my ITIL 4 journey.