Entries in the category "Service Catalog"

The Service Catalog Is the Central Pillar of an IT Service Organization

I would like to share a conversation I recently had with a class focused on Integrated Service Management. The class was discussing the evolution of an IT organization’s culture and customer engagement approach as it moved from a technology life cycle or asset mindset to one focused on holistic products and services that support customer outcomes. One of the students in the class made this very bold statement of dependency...

IT Service Catalog Examples

The Service Catalog Is the Central Pillar of an IT Service Organization

 I would like to share a conversation I recently had with a class focused on Integrated Service Management. The class was discussing the evolution of an IT organization’s culture and customer engagement approach as they moved from a technology lifecycle or asset mindset to one focused on holistic products and services that support customer outcomes. One of the students in the class made this very bold statement of dependency. 

“It seems to me that an organization’s successful adoption of a Service Management model is dependent and linked to the maturity of their Service Catalog or its existence!”