Entries in the category "Service Catalog"
The Service Catalog Is the Central Pillar of an IT Service Organization
I would like to share a conversation I recently had with a class focused on Integrated Service Management. The class was discussing the evolution of an IT organization’s culture and customer engagement approach as it moved from a technology life cycle or asset mindset to one focused on holistic products and services that support customer outcomes. One of the students in the class made this very bold statement of dependency...
Spotlight: The Service Catalog Specialist Certification Course
Five Ways a Service Catalog Enhances Business Value
A well-designed and functioning service catalog is one of the unsung heroes of IT service management. Because it serves a crucial role as the single access point to all products and services offered by IT and other departments, the service catalog is an invaluable resource. Here are five ways an optimized service catalog can enhance your organization’s business value:
IT Service Catalog Examples
The Service Catalog Is the Central Pillar of an IT Service Organization
I would like to share a conversation I recently had with a class focused on Integrated Service Management. The class was discussing the evolution of an IT organization’s culture and customer engagement approach as they moved from a technology lifecycle or asset mindset to one focused on holistic products and services that support customer outcomes. One of the students in the class made this very bold statement of dependency.
“It seems to me that an organization’s successful adoption of a Service Management model is dependent and linked to the maturity of their Service Catalog or its existence!”