Entries in the category "White Papers"

Five IT Service Management Trends for 2019

Well, another year is fast coming to a close, and 2018 seems to have flown by on a rocket-propelled hoverboard because so many things are changing!

As has been my habit over the past few years, I like to sit down and write my reflections about the past year as well as project what I believe will be the focus in 2019.

I predict the following five trends will impact our industry in a major but positive way in the coming year:

Great Scott! Pink19 Takes You Back to the Future!

Hop on your hoverboard or get into your DeLorean and make your way to Pink19! Learn how to use Lean, ITIL®, Agile, DevOps, Organizational Change Management, and other practices to really drive business value.

Our theme, Back To The Future, gives you a key focus on the updated ITIL best practice framework.

We have it all – ITIL (updated!), Agile, Lean, a NEW approach to DevOps, Integrated Service Management, Organizational Change Management, Design Thinking and more! There is something for everyone – strategic, tactical, operational – we’ve got you covered! In fact, this is one of the main reasons why so many organizations bring entire teams to the event!

We’ll show you how to go beyond just theory to achieve true business value and outcomes.