Where Are We?

Everyone around the table agrees, “What we’re currently doing is not good. We’re not providing value to the business. We need to CHANGE!”

Someone innocently asks, “Where should we start?”

Instantly, eight hands go up – each person has their own ideas and agendas. As the confusion grows, the transformation is deferred but the pain remains.

Sound familiar? I hear the same thing every week. How can an organization effectively approach an ITSM transformation or improvement project if there’s no understanding about where it will obtain the most value? (There is that word again). Knowing where your organization is at (the current state) is crucial; it provides a starting point, a benchmark if you will. This will subsequently allow the measurement of success and an opportunity to validate the investment.

Pink Elephant utilizes a proven methodology for helping organizations with this objective. Permit a subject matter expert – who is unbiased and tool agnostic – to conduct an analysis and provide your organization with a baseline for getting started on your journey. Because once you answer the question of “Where are we?” soon, you’ll be able to answer the questions “Where do we want to be?” and “How are we going to get there?”

Take the first step to transforming your organization with PinkBASELINE, a workshop-based consultant-led assessment that enables an organization to establish a gap assessment against best practices and rapidly identify a series of tangible improvement actions.

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