Inquiring minds want to know all kinds of interesting information – after all, who knows when you might need it for a trivia contest? For example, what one Pink training course would Pink Elephant’s CEO (keep reading) and consultants (see above) pick as their favorite? When Pink Elephant...

When we asked Troy DuMoulin, Pink Elephant’s VP of Research and Development what course is his favorite to teach, he said, hands down, it’s Pink’s Lean IT Leadership certification course. In his video response, Troy says his favorite “has to be...

I have had the privilege of leading Pink Elephant as its CEO for more than 20 years. One of our philosophies at Pink has always been to demonstrate our enthusiasm. During a recent discussion with Pink’s sales manager, Mark Bond, we discovered a mutual admiration of the Beatles’...

They say, “a picture is worth a thousand words” and when it comes to an effective, efficient workflow, visual aids like those offered through visual management (VM) techniques, speak (and illustrate) volumes. VM tools were developed to make the control and management of an organization as simple as...

A comprehensive service catalog plays a crucial role in IT service delivery because it is the central source of trusted and consistent information on all the agreed services delivered and supported by IT. The service catalog serves as the access point for all IT services, represents the face of IT...

With social distancing and businesses moving their workforces to remote environments, plans for professional development have undoubtedly been interrupted. But they don’t have to be. Right at this very moment, IT professionals can continue to develop their IT service management skills online – from the comfort, and safety,...

Most of us – and our organizations – have been impacted on many levels by the recent changes brought about by the COVID-19 pandemic. Unfortunately, many of us don’t cope well with change. According to a King and Peterson study in 2007, “70-80% (of organizations) achieve substantially less...

With millions of IT professionals around the world working remotely for the foreseeable future, online training will no doubt reach even higher levels of popularity. Technology has proliferated the corporate world over the past 20 years with corporate e-learning growing by 900% between 2001 and 2017 (Chernev, Bobby. “21 Astonishing E-Learning Statistics for 2020.”...

The digital landscape has changed the rules of business and has transformed how almost everything gets made, delivered, sold and bought. To keep pace, almost every organization has had to engage in some form of digital transformation. What does this mean for IT service management? Since digital transformation starts with and relies on how IT services are delivered and managed - it means a lot. Are you ready?

Today, we are living through a time of unprecedented and unfathomable events that are affecting each and every one of us, both personally and professionally. We’re all experiencing huge changes to our daily routines in living and working. It’s difficult to comprehend how much our lives are changing – and to cope with the ever-evolving repercussions.

Each of us is becoming all-too-familiar with the realities and consequences of the new term “social-distancing”. This new reality means many individuals and organizations may be operating with reduced work hours and/or a diminished workforce that, in most cases, results in lower productivity.