The Pink Elephant Blog

Pink News Editor | March 19, 2019

Pink Elephant was the first again! ITIL 4 Foundation rollout, the first course from the ITIL 4 framework, was a huge success! And Pink Elephant was the first training provider in the WORLD to offer it. Right out of the gate, over 1,000 students around the globe have already completed the new ITIL 4 Foundation course with Pink!

And that's not all, hot on the heels of a hugely successful Pink19 - the world's #1 ITSM conference - we're already gearing up for Pink20. How are we going top last year? Easy, we've called in a super hero! 

To find out what's next for ITIL 4, where to go with ITIL v3 and what you can look forwad to at Pink20. Keep reading! 

Want to find out more about our Training, Events or Consulting offerings? Check out

Webinar Recap: ITIL4 – What’s New & What You Need to Know

Pink News Editor | March 14, 2019

Want the 411 on ITIL 4? Looking for a concise explanation of the differences between ITIL v3 and ITIL 4?

Look no further! We have the ITIL 4-one-one from two of the world’s leading experts.

Check out a replay of the first webinar, delivered by Pink Elephant Executive VP George Spalding.

What’s New in ITIL 4

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ITIL 4 was launched on February 15 in Las Vegas at Pink19, the world’s leading ITSM conference. Not only was the event a great place for over 1500 attendees to hear about the content of ITIL4 for the first time, the event also included close to 100 people who participated in the world’s first round of ITIL 4 certification courses, and over 200 more have purchased our self-paced online. 

Memorable Highlights from Pink19

The heart of ITSM is a beatin’ at Pink19!

The excitement ignited the moment an actual DeLorean drove on stage with Pink Elephant’s own ‘Doc’ and ‘Marty’. From that point, it was evident the 23rd Annual International IT Service Management Conference and Exhibition would be extraordinary. Where else would the latest news and developments in the IT industry be shared in such a dramatic fashion?

Pink19 According to You!

Pink News Editor | February 21, 2019

We just wrapped up Pink19 - the 23rd version of the world's largest ITSM conference! While we'll be posting our own recap of the event in the days to come, we wanted to share some of the reactions from Pink19 attendees as shared on Twitter. 

And without further ado....

Rapid Response: How to Identify and Agree on Improvement Ideas

Being able to quickly react and effectively solve IT problems is crucial to achieving business value in today’s rapidly changing global marketplace.

Savvy competitors have embraced Lean problem-solving and improvement methods – which are established and proven – to help organizations enhance the quality, speed, and cost of their products and services by focusing on value while removing waste.

Pink’s ITIL 4 Foundation Course: All Systems Go!

We’ve been very busy bees here at Pink over the last many months! You may have heard of some of what we’ve been up to in the official announcements that go out, but there’s a lot that goes on behind the scenes!

This has been a major project for the product and delivery teams over the last 9 months, and we have been working closely with AXELOS and PeopleCert to make sure that, as usual, we’re the first to reach you with new ITIL content.

ITIL 4 Foundation: To Bridge or Not to Bridge…I have The Answer!

So by now you’ve heard about the change to the ITIL® framework: ITIL 4 is going live next month with a Foundation course and following that up with five advanced level books and two designations (Managing Professional and Strategic Leader).

Some of you who are already sitting at ITIL Expert (way to go!) have figured out that you need to take a bridging class – Managing Professional – to keep your equivalent distinction in place.

But what about the many, many people who have just completed their ITIL v3 Foundation certification?  What do they do?