Pink Elephant Blog
Breaking News!! Pink Elephant Introduces a New Certification Course: IT Service Management Essentials
Get down to the nitty gritty of IT service management!
Pink’s new IT Service Management Essentials (ISE) certification course will provide IT professionals with basic, real-life, and very practical guidance on how to understand IT service management as a quality system, as well as its components. This includes the essential knowledge and actionable solutions necessary to effectively manage your organization’s core ITSM processes, so you will be able to ensure your IT services are provisioned and supported to high standards of effectiveness, availability, and reliability – producing meaningful and expected results.
“There are at least a dozen different ITSM models that comprise the same building blocks of categories and processes we see in IT operations,” notes Pink Elephant President David Ratcliffe. “Our IT Service Management Essentials certification course addresses all the common processes familiar to anyone working in IT today.”
IT Service Management Essentials concentrates on the subset of 10 core ITSM processes that are universal to all IT organizations and the underpinning processes involved with continual service improvements:
- Incident Management
- Change Management
- Request Management
- Problem Management
- Configuration Management
- Service Level Management
- Service Catalog Management
- Release and Deployment Management
- Asset Management
- Business Relationship Management
“What I like about our approach is we will be able to give participants very relevant and practical guidance on how to work in day-to-day operations no matter which model their organization may be aligned to,” says David.
Want to Learn More?
Explore our new IT Service Management Essentials certification course and its available course dates.
Pink has a wide-ranging portfolio of IT service management training programs including ISE, and other business and leadership, training programs – as well as consulting, online resources, and special events. Click here for a look at our upcoming education schedule – and be sure to check out the cutting-edge program at Pink23, our 26th International IT Service Management Conference and Exhibition taking place at the Bellagio in Las Vegas from February 26-March 1, 2023.
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