The integratedITSM Scheme Offers 10 Certifications and 6 Designations!

Pink Elephant’s integratedITSM certification courses, which are based on Professional Designations Corp. (PDC)’s integratedITSM designation scheme, are gaining significant momentum!

The ten certification courses and six designations that are part of PDC’s integratedITSM scheme play a pivotal role in shaping the future of IT service management, and they add significant prestige to your professional resume. 

Pink Elephant has been at the forefront of IT service management since the late 1980s and was instrumental in launching and supporting the ITIL® movement, contributing to every iteration of the framework up until recently. However, with constant changes, rising costs, and a growing disconnect between theory and implementation, the value of traditional frameworks including ITIL has come into question.

That’s why Pink Elephant has partnered exclusively with PDC to deliver integratedITSM – a system grounded in what actually works. Rather than relying on abstract models, integratedITSM offers a streamlined, real-world certification and designation scheme focused on delivering actionable results, not just theoretical understanding.  Built on over 40 years of hands-on consulting and training experience, integratedITSM represents a modern, business-aligned, real-world and very practical approach to IT service management.

When someone earns an integratedITSM designation, it means more than just passing an exam – it means they understand how to apply what they’ve learned. It’s beyond theory. These professionals are equipped with the practical knowledge and real-world context needed to make change happen.

• The integratedITSM Champion
  10 courses required. Adding prestige to your professional resume and already recognized as a highly prized credential, this designation signifies the recipient has a comprehensive understanding of the latest best practices and industry standards in integrated IT service management, Agile and Lean methodologies, IT leadership, organizational change management, and more. This designation also signifies that the recipient is equipped with the knowledge necessary to effectively lead IT teams and drive meaningful change within their organizations.
  
  Required courses:
  • The integratedITSM System
  • integratedITSM Essentials
  • Lean IT Essentials
  • Agile Scrum Essentials
  • Organizational Change Management
  • IT Business Relationship Manager
  • Value Stream Mapping
  • IT Performance & Improvement Management
  • Enabling integratedITSM with DevOps, Agile & Lean
  • IT Business Leader
     
• The integratedITSM Professional
  4 courses required. This highly regarded designation signifies that the recipient has a deep understanding of the latest best practices and industry standards in integrated IT service management, Lean IT, Agile Scrum, and related enabling practices. Recipients will also be equipped with the knowledge necessary to effectively contribute to and manage IT projects and teams.
  
  Required courses:
  • The integratedITSM System
  • integratedITSM Essentials
  • Lean IT Essentials
  • Agile Scrum Essentials
     
• Organizational Change Management Architect
  3 courses required. This designation signifies that the recipient has achieved a deep understanding to successfully manage and lead others through major changes in complex environments, contributing significantly to the overall success of their organization’s business goals including IT service management programs.
  
  Required courses:
  • The integratedITSM System
  • integratedITSM Essentials
  • Organizational Change Management
     
• IT Business Relationship Management Architect
  3 courses required. The deep knowledge obtained signifies that the recipient has the necessary understanding to effectively contribute to and manage several key IT and business relationships at operational, tactical, and strategic levels, contributing to the overall success of their organization’s business goals and IT service management programs.
  
  Required courses:
  • The integratedITSM System
  • integratedITSM Essentials
  • IT Business Relationship Manager
     
• Value Stream Mapping Architect
  3 courses required. This designation signifies that the recipient possesses a comprehensive knowledge of process design, process management, and process mapping, with the capabilities to effectively contribute to the overall success of their organization’s business goals, IT service management programs, and continual service initiatives.
  
  Required courses:
  • The integratedITSM System
  • integratedITSM Essentials
  • Value Stream Mapping
     
• IT Performance & Improvement Management Architect
  3 courses required. Recipients who have obtained this designation hold comprehensive knowledge of conducting process assessments to identify improvement opportunities, implement, track, and report on meaningful IT and business metrics and measurements, and have the capabilities to effectively contribute to the overall success of their organization’s business goals, IT service management programs, and continual service initiatives.
  
  Required courses:
  • The integratedITSM System
  • integratedITSM Essentials
  • IT Performance & Improvement Management

Not the Same-Old, Same-Old!
Here’s what sets the integratedITSM certification scheme apart:

• Actionable, real-world content – Each certification is designed around practical implementation, not just terminology.
• No forced prerequisites or costly recertification – Choose your learning path freely and avoid unnecessary expenses.
• Clear alignment with business outcomes – The model links strategic, tactical, and operational levels, making it relevant from the C-suite to the service desk.
• Integration across disciplines – Learn how ITSM intersects with Lean, Agile, DevOps, Organizational Change Management (OCM), and Business Relationship Management (BRM).
• Designed by those who do the work – Built by consultants with decades of field experience delivering real solutions – not just the theory from various frameworks.

Want to Learn More?

• Click here to look at the course schedule for Pink Elephant’s integratedITSM certification courses.
• Attend the industry’s #1 IT service management educational event, now in its hugely successful 29th year, Pink26, February 16-19, 2026. The multi-track program includes two tracks specifically focused on IT service management including integratedITSM with many real-world case study presentations and training from our world renowned ITSM expert consultants.
• Subscribe to our e-bulletins to stay connected to all the latest Pink happenings, industry news, and special offers.

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