HAPPY 2019! What's in store for the new year? Our experts weigh in on expected ITSM trends for 2019, Pink's CEO - Fatima Cabral - delves into Pink's ITIL involvement throughout its history and what you can look forward with ITIL 4, and GamingWorks' Paul Wilkinson guest blogs about DevOps and leadership challenges! Scroll down to read more.
Being able to quickly react and effectively solve IT problems is crucial to achieving business value in today’s rapidly changing global marketplace.
Savvy competitors have embraced Lean problem-solving and improvement methods – which are established and proven – to help organizations enhance the quality, speed, and cost of their products and services by focusing on value while removing waste.
We’ve been very busy bees here at Pink over the last many months! You may have heard of some of what we’ve been up to in the official announcements that go out, but there’s a lot that goes on behind the scenes!
This has been a major project for the product and delivery teams over the last 9 months, and we have been working closely with AXELOS and PeopleCert to make sure that, as usual, we’re the first to reach you with new ITIL content.
So by now you’ve heard about the change to the ITIL® framework: ITIL 4 is going live next month with a Foundation course and following that up with five advanced level books and two designations (Managing Professional and Strategic Leader).
Some of you who are already sitting at ITIL Expert (way to go!) have figured out that you need to take a bridging class – Managing Professional – to keep your equivalent distinction in place.
But what about the many, many people who have just completed their ITIL v3 Foundation certification? What do they do?
Troy DuMoulin has once again been voted as an HDI Top 25 leader! Every year the technical support and service management community votes for the industry’s top influencers.
And the criteria they keep in mind when they vote? According to HDI, “the winners are people who lead by example. They are practitioners and consultants. They blog. They speak at conferences and events. They tweet and share their insights on social media. They mentor us in the finer points of leadership, process improvement, and technology implementation. They provide guidance for the industry to help us all improve service delivery and advance our careers.”