Shadow IT, Cloud Services and Digital Transformation

Shadow IT is not a new phenomenon, it has existed since technology, technical savvy and know-how left the Data Center. IT management has complained a lot about it, but generally has either not done anything about it, accepted it for what it is, or been unsuccessful in addressing it. But now it has become critical to address Shadow IT as it is, and will, continue to be a factor that is driving digital transformation in your organization.

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The Immediate Golden Nugget of Value in ITIL

Scott Priest, Management Consultant | November 12, 2018 | 1 comments ITIL & Beyond

ITIL is an amazingly well thought out service management framework that I continue to find intricacies and nuances in even though I have worked with it for almost 20 years. I have recently been exploring how to get immediate value from ITIL – if I were to choose what part of ITIL could deliver the most value with the least amount of resource investment, what would it be?

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