The Pink Elephant Blog

Pink News Editor | January 10, 2019

HAPPY 2019! What's in store for the new year? Our experts weigh in on expected ITSM trends for 2019, Pink's CEO - Fatima Cabral - delves into Pink's ITIL involvement throughout its history and what you can look forward with ITIL 4, and GamingWorks' Paul Wilkinson guest blogs about DevOps and leadership challenges! Scroll down to read more.

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Pink19 According to You!

Pink News Editor | February 21, 2019

We just wrapped up Pink19 - the 23rd version of the world's largest ITSM conference! While we'll be posting our own recap of the event in the days to come, we wanted to share some of the reactions from Pink19 attendees as shared on Twitter. 

And without further ado....

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Rapid Response: How to Identify and Agree on Improvement Ideas

Being able to quickly react and effectively solve IT problems is crucial to achieving business value in today’s rapidly changing global marketplace.

Savvy competitors have embraced Lean problem-solving and improvement methods – which are established and proven – to help organizations enhance the quality, speed, and cost of their products and services by focusing on value while removing waste.

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Pink’s ITIL 4 Foundation Course: All Systems Go!

We’ve been very busy bees here at Pink over the last many months! You may have heard of some of what we’ve been up to in the official announcements that go out, but there’s a lot that goes on behind the scenes!

This has been a major project for the product and delivery teams over the last 9 months, and we have been working closely with AXELOS and PeopleCert to make sure that, as usual, we’re the first to reach you with new ITIL content.

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ITIL 4 Foundation: To Bridge or Not to Bridge…I have The Answer!

So by now you’ve heard about the change to the ITIL® framework: ITIL 4 is going live next month with a Foundation course and following that up with five advanced level books and two designations (Managing Professional and Strategic Leader).

Some of you who are already sitting at ITIL Expert (way to go!) have figured out that you need to take a bridging class – Managing Professional – to keep your equivalent distinction in place.

But what about the many, many people who have just completed their ITIL v3 Foundation certification?  What do they do?

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