Pink Elephant Blog
8 Key Objectives of IT Business Relationship Management
IT business relationship management (BRM) processes, as well as the IT business relationship manager role, can collectively help accelerate cooperation and collaboration across your organization. Pink’s three-day IT Business Relationship Manager™ certification course details the key concepts and core principles of business relationship management that provide participants with a deep understanding of an organization’s business processes, goals, and objectives. Hands-on interactive activities help to ensure the necessary knowledge and skills are retained and able to be applied immediately upon the participant’s return to their workplace.
Taken from the course content, here are the eight objectives of BRM that can help organizations better deliver business value...
The Key Objectives of IT Business Relationship Management
- Understand the business partner’s perspective of service by determining how well the service and IT currently support the business partner’s strategies, goals, and objectives.
- Develop a lasting relationship between the service provider and the business partner. This requires first building trust and then maintaining it.
- Influence key stakeholders without organizational authority. The business relationship manager has a critical role in influencing key stakeholders within both the business and IT.
- Understand the trends or changes impacting the business and service provider environments. As the practice matures and trust increases, the business relationship manager must have ongoing strategic discussions with both the business and service provider.
- Understand how technology trends will impact the business’ competitive advantage. The business relationship manager needs to research new trends and keep stakeholders informed.
- Communicate and measure the value delivered by the service provider. Both operational and business outcomes and metrics must be measured.
- Provide an integration point for business partner communications, including major incidents. The business relationship manager must ensure there is two-way communication between the business and IT, as well as within business and IT, respectively.
- Clarify initiatives and support business case development through portfolio management. The business relationship manager plays a key role in influencing business, IT, and portfolio decisions.
Learn More
Pink’s IT Business Relationship Manager™ certification course offers three major differentiating components that no other industry BRM course includes:
- An industry-unique iBRM framework
- An actionable BRM maturity model
- Practical real-world hands-on activities
And, the IT Business Relationship Manager certification course is part of the new integratedITSM™ Designation Scheme. The new designations will provide participants with very meaningful business and IT service management knowledge that will help them understand the complexities of a truly integrated business and IT system across the three levels present in every organization – operational, tactical, and strategic.
Stay in the Loop
Sign up for our e-newsletter and keep up to date on everything Pink including organizational change management, ITSM, Pink24, new courses, industry news, special offers, educational articles/webinars, and more.
Like this article? 
Comments