October and November Happenings: Featuring Industry-Exclusive ½-Day Workshops

Talent Management – Plan Ahead
As the year winds down, it’s the perfect time to strengthen your ITSM skills and set yourself up for success in 2026. The right training ensures your IT organization can adapt, evolve, and deliver lasting results.

From integratedITSM™ to Agile, AI, problem management, and more, our expert-led virtual training delivers practical, real-world guidance you can apply right away.

Upcoming Public Course Dates
Our schedule includes in-depth courses and industry-exclusive ½-day PinkMasterClass process maturity workshops – designed for busy professionals who want practical skills without losing days at work.

The integratedITSM™ Designation Scheme
Curious how integratedITSM™ compares to ITIL 4? Read our comparison paper, integratedITSM™ or ITIL® 4? The Important Differences to Consider, to see why more professionals are choosing a practical, results-driven approach.

Click here to read more about each of the integratedITSM™ 10 certifications and six designations.

Click on the image to enlarge.

Half-Day Workshops – Maximum Impact, Minimum Time
PinkMasterClass gives you direct access to Pink Elephant’s expert consultants in convenient ½-day workshops for team training. Designed to fit into your busy schedule, these sessions deliver practical, real-world insights your team can apply immediately. Choose from a wide range of topics – including industry exclusives – and schedule training on dates that work best for your organization.

• AI-Augmented ITSM
• Business Relationship Management – Process Maturity Workshop
• Change Management – Process Maturity Workshop
• Configuration Management – Process Maturity Workshop
• Experience Management (XM) and IT Service Management
• Incident Management – Process Maturity Workshop
• IT Asset Management – Process Maturity Workshop
• IT Business Relationship Management – Process Maturity Workshop
• Knowledge Management – Process Maturity Workshop
• Monitoring and Alerting Management – Process Maturity Workshop
• Problem Management – Process Maturity Workshop
• Service Catalog Management – Process Maturity Workshop
• Service Assurance and Testing Management – Process Maturity Workshop
• Service Level Management – Process Maturity Workshop
• The Major Incident Management Framework
• Release and Deployment Management – Process Maturity Workshop
• Request Management – Process Maturity Workshop
• Vendor Management – Process Maturity Workshop
• What It Really Takes to Manage a Highly Integrated and Business-Focused Service Desk

Contact us at [email protected] to discuss team training options and to get a quote.

More Training Options
Get the most out of your training budget. Take a look at the other training options available:

Boost Your ITSM Capabilities with Expert Consulting
Meet our world-class consulting team:

Jennifer Wels Senior IT Management Consultant

Matthew Bowles Principal IT Management Consultant

Charlie Miles Principal IT Management Consultant

Troy DuMoulin VP, Research and Development

Pink Elephant has over 40 years of ITSM experience – longer than any other supplier!

Our industry-leading consultants bring practical expertise in ITSM and business best practices. Whether you're looking for assessments, strategic planning, or hands-on support – we help you turn plans into results.

Contact us at [email protected] or 1-888-273-PINK to explore how we can support your ITSM continuous improvement initiatives.

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