ITSM Process Maturity: More Revelations - This Time Configuration!

David Ratcliffe, President | July 24, 2009 Practices
The skeptics will love this! Over the past 3 years our PinkSCAN results show that "Software Asset & Configuration Management" has a mean maturity of 1.25 (sample size of 30 organizations). OK - maybe not a revelation, but interesting.

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