Entries in the category "Jennifer Wels"

I have been conducting process maturity assessments for several years now and it still amazes me that many organizations assess their processes simply because they have been told to by their director…

Interactive Training Workshops, sometimes referred to as business simulations, are exercises that aim to aid learning in gaining a better understanding of a specific topic (or closely related topics).  The idea behind interactive training workshops is that we grasp concepts and learning points easier and faster while in motion.  Of course, organizational change teaches us that not everyone learns by doing, so it is important that you consider offering observation roles as part of the simulation. 

That said, my favorite workshop is still the very first I learned to facilitate: ITSM In Action: Apollo 13.