The 10 Biggest Challenges Implementing Improved ITSM Practices?

David Ratcliffe, President | December 30, 2009 | 1 comments Practices
What's the biggest challenge you've experienced - or what is it you're most fearful of - when embarking on an improvement project for ITSM practices? Is it: 1. Finding the time? 2. Motivating people? 3. Defining a budget? 4. Showing the ROI? 5. Coordinating multiple tasks? 6. Sorting out the tool? 7. Dealing with resistance to change? 8. Defining objectives? 9. Illustrating the benefits? 10. Something else? If so, what? If you've had experience working with an ITSM improvement project, I'd really appreciate hearing about your experiences. You don't have to spend a lot of time explaining the background and justification for your views - unless you would like to, in which case I'd be delighted to hear about it! I'll happily settle for a simple response like "It was number x!"

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Hi David
Here are couple more:
11 Waiting for management to make decisions
12 Finding right people to the roles

7 is high on the list too

Aale Roos | December 30, 2009 at 11:58am

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